Rochester, New York  |  Est. Tiber & Laurel Inc.

Where Brands Meet
Real Connections.

A retail customer engagement firm in Rochester, NY — partnering with nationally recognized brands to deliver professional in-store customer experiences and meaningful retail engagement.

Our Services Join Our Team
National Brand Partnerships
Retail Location Network
Rochester NY Headquarters
Tiber and Laurel team meeting in the Rochester office with city skyline views
Tiber and Laurel team at North Eastern Regional Conference with award
5★ Rated Team
Who We Are

Building Stronger Brand–Customer Relationships

Tiber & Laurel Inc is a marketing and customer engagement firm that partners with nationally recognized brands and established retail locations to support in-store customer experiences.

Our representatives work directly with customers to provide product information, assist with service options, and ensure a positive, professional retail environment—helping our clients build relationships that last.

National Brand Partnerships

We collaborate with top-tier brands to deliver seamless in-store marketing support and customer experiences.

Professional Team Development

We cultivate communication, leadership, and business skills through structured hands-on training programs.

Customer-First Philosophy

Every interaction is guided by professionalism, warmth, and a commitment to positive customer experiences.

Get In Touch
What We Do

Retail Marketing Services That Deliver Results

From in-store engagement to brand representation, we provide the human touch that turns retail foot traffic into loyal customers.

In-Store Customer Engagement

Our team works directly within retail locations to connect with customers, answer questions, and create memorable brand moments through genuine, face-to-face interaction.

Retail Brand Representation

Our Retail Brand Representatives work within established retail environments, ensuring your brand's message is communicated accurately, consistently, and compellingly to every customer.

Product & Service Education

Our knowledgeable representatives educate customers on product features, benefits, and service options—empowering informed purchasing decisions and building brand trust.

Customer Experience Support

We enhance the overall retail experience by providing attentive, professional support that ensures customers leave satisfied—and brands leave lasting impressions.

Retail Brand Support Services

Our team creates meaningful in-store customer engagement that helps brands connect with customers through professional retail interactions, building trust and lasting impressions.

Team Training & Development

We invest in our people. Through structured coaching and mentorship, team members gain real-world business skills, leadership capabilities, and career-building experience.

Our Foundation

Inspired by the Strength
of the Roman Empire

Tiber & Laurel was born from the leadership principles of one of history's greatest civilizations—discipline, resilience, and the relentless pursuit of excellence. Our name draws from the Tiber River, the lifeblood of Rome, and the laurel wreath, symbol of achievement and victory.

We believe in leading from the front, setting standards through performance, and building teams that reflect ambition, professionalism, and purpose. Every interaction we facilitate is an opportunity to conquer a new level of success.

⚔️

Discipline

Consistent performance standards across every client interaction and team member.

🏛️

Structure

Proven systems and training frameworks that build lasting capability.

🌿

Growth

A culture of continuous development, mentorship, and personal advancement.

🤲

Teamwork

Collective ambition and shared success at every level of our organization.

Tiber and Laurel full team at professional conference

"Lead from the front, set the standard, and build something worth being proud of."

— Luke Turino, Founder
What People Say

Voices of Our Community

Hear from team members and clients who have experienced the Tiber & Laurel difference.

"Working with Tiber & Laurel was a game-changer for my professional development. The structured training and hands-on experience gave me real skills I use every single day."

Alex M.

Team Representative

"The team at Tiber & Laurel is professional, enthusiastic, and genuinely passionate about what they do. Our in-store results have improved significantly since partnering with them."

Jordan T.

Brand Partner

"I came in as a recent college graduate with no sales experience. Tiber & Laurel gave me the coaching, mentorship, and opportunity to grow into a leadership role within months."

Sarah K.

Team Leader

 More client and team testimonials coming soon. Join our team and share your story!

Join the Team

Ready to Build Your Future
with Tiber & Laurel?

We offer entry-level opportunities in customer experience and retail support, with structured training and professional development. Join a team committed to building real-world business skills and career advancement within the retail industry.

🎓 Training & Mentorship
📈 Growth Opportunities
👥 Team Culture
💼 Leadership Development
🌟 Performance Recognition
Apply Now Ask a Question
FAQ

Frequently Asked Questions

Everything you need to know about Tiber & Laurel Inc.

What does Tiber & Laurel do?

Tiber & Laurel supports brands through in-store customer engagement and retail support services. Our team works directly within retail environments to help brands connect with customers through professional, face-to-face interactions.

Where do team members work?

Team members work inside established retail locations assisting customers and supporting brand partners. All work takes place within professional retail settings alongside existing store staff.

Do I need prior experience to apply?

We offer entry-level opportunities with structured training provided from day one. Prior experience in customer service or retail is a plus, but not required—we invest in developing our team members professionally.

What brands does Tiber & Laurel work with?

We partner with nationally recognized brands across multiple retail categories. Our client details are confidential, but our team works with established retailers and well-known consumer brands.

Get In Touch

Let's Start a Conversation

Whether you're a brand looking to enhance your retail experience or someone ready to take the next step in your career—we'd love to hear from you.

Address

1 Bausch and Lomb Pl
Rochester, NY 14604

Phone

(585) 729-7924

Email

careers@tiberandlaurelinc.com

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM

Send Us a Message

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